Mystery Shopping

Restaurant mystery shopping and brand compliance programs

O'Kelly Co. runs mystery shopper and brand compliance programs for restaurants that truly care about the guest experience. A tailored mystery shopping program is the best way to see your restaurant from your guest's point of view, and it has been proven to improve operations and profitability.

A custom plan built around your goals

You get an account manager who builds a custom shopping plan around your goals and KPIs. Our team's decades of restaurant experience make the process quick and easy.

Highly qualified evaluators

We work with 300+ carefully screened professional restaurant evaluators. They visit your restaurant and complete an in-depth questionnaire developed by our market research team.

Detailed, research-driven reports

Every visit produces a customized post-shop report with a step-by-step narrative of the experience. No arbitrary ratings. Detailed, story-like comments that show you the full guest experience and where the bottom line leaks.

Want to join our evaluator team instead? Apply to become a mystery shopper.

Tell us about your restaurant

Fill out the form below and we will follow up to discuss your mystery shopping program.